We are already aware of fake emails, pop-ups or SMS from scammers pretending to be legitimate representatives of Apple Inc. Recently, a new way of stealing your personal data was spotted. People start complaining they receive suspicious phone calls from fake Apple support.

Recently, Jody Westby, a CEO of a cybersecurity consulting firm, got a scam call on her iPhone. The automated message informed her that multiple servers containing Apple user IDs had been compromised and recommended her to call a 1-866 number immediately to prevent any malicious actions with her account.

The caller ID might look quite legitimate from the first sight displaying Apple’s real support number, web address (except the “s” at the end of “http://”), and street address.

Screenshot from Jody Westby’s phone with contact details of the caller (Image credit)

Without any delays, Jody Westby requested a callback on the support page of the official Apple website and a person from customer support turned back to her referencing the case ID number right at the very beginning of the call. He said that Apple support had never contacted her and there were no problems with Apple servers during recently. That proved that Jody became a victim of a new type of scam attacks.

What is remarkable that Jody’s phone couldn’t differentiate the real support number from the one trying to spoof Apple.


Screenshot from the Jody Westby’s phone showing the fake call and the real support call in the same thread of recent calls (Image credit)

KrebsOnSecurity, who first reported on this case, called the number provided by scammers:

“An automated system answered and said I’d reached Apple Support, and that my expected wait time was about one minute and 30 seconds. About a minute later, a man with an Indian accent answered and inquired as to the reason for my call.

Playing the part of someone who had received the scam call, I told him I’d been alerted about a breach at Apple and that I needed to call this number. After asking me to hold for a brief moment, our call was disconnected.”

This is obviously a sign of fraud aimed at stealing personal or financial details from unsuspecting victims.

What to do if you get a suspicious phone call or voicemail?

Apple advises to follow the next tips if you to protect yourself from scam:

  • always double check the caller’s identity before you provide any personal or financial  information
  • if you get an unexpected call from anyone claiming to be from Apple, hang up and contact them via legitimate number provided on the official website
  • report phishing attempts and other suspicious messages to Apple